Shopping
What Shipping Methods Are Available?
We use Royal Mail, Evri, DPD, FedEx and UPS
Do You Ship Internationally?
Currently we only ship within the United Kingdom.
How Long Will It Take To Get My Package?
All orders are bespoke made to your specification an estimated delivery date is provided on each product. We advise a 7 working day processing time before your order is ready to dispatch.
Payment
What Payment Methods Are Accepted?
We accept all major credit and debit cards processed by our merchant bank Stripe.
You can choose to split your payments using our payment partner Clearpay or Klarna
Is Buying On-Line Safe?
Buying online is completely safe we provide a secure transaction process using the latest technology. All our website is SSL secured and our payment providers use a secure portal for transactions.
Orders & Returns
How do I place an Order?
Select your items and personalistaion and add them to your basket.
How Can I Cancel Or Change My Order?
You can make amendments or cancel your order before it is in production, once in production we would not be able to make changes to your order.
Do I need an account to place an order?
You do not require any form of account to be able to place an order.
How Do I Track My Order?
You can track your order using your order id and following this link https://christmaspyjamabox.co.uk/order-tracking/ if your order is on route you will be provided with a tracking number.
How Can I Return a Product?
If your item has arrived damaged or not in a satisfactory condition please contact our customer services team who will advise on the replacement process.